Terms & Conditions
In accordance with “The Package Travel, Package Holidays and Package Tours Regulations1992” all passengers booking with P W Jones (Hereford) Ltd are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of P W Jones (Hereford) Ltd. Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. This insurance is only valid for passengers who book and pay directly with/to P W Jones (Hereford) Ltd. This Insurance has been arranged by International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers & Lloyds Syndicates.
Booking and Payment
A non-refundable deposit of £100 per person (Continental Tours), £50.00 per person (UK Tours) or £150.00 per person if flights apply, must be paid at the time of booking, whereupon the firm will issue a confirmation of your reservation along with your insurance certificates.
Payment of Balance
Final payment is due without reminder from the firm ten weeks before departure date. This is important, and the firm reserves the right to treat as cancelled any booking not paid in full by that date and to retain the deposit.
Cancellation by the Firm
The firm expects each tour to be operated as advertised but reserves the right, without prior notice, to alter or cancel any tour at their discretion. If any tour is cancelled the passenger may accept any alternative tour the firm can offer; alternatively any deposit or balances will be refunded in full. The firm will not be liable for any loss, damage, delay, injury or inconvenience sustained by any person through any alteration or cancellation of any tour.
Company luggage labels will be issued and it is very important that these are clearly marked with your full name in ink. No responsibility will be accepted for any loss or mis-direction of any luggage not supported by a properly completed label. Coloured ribbons may be attached to your case. Please leave them on throughout the holiday as this will speed things up on the return journey.
The firm will not be liable for any loss, damage, delay, injury or inconvenience to any person through road failure of any vehicle, ship, aircraft, train or any other means of conveyance to perform its journey or to depart or to arrive at the times advertised or not at all, or through any detention, delay, early running or want of punctuality. The firm shall have no liability for inconvenience of any passengers from point en route.
All arrangements made for hotels, accommodation and for the use of road vehicles, ships, aircraft, trains or any other means of conveyance operated by other persons or bodies are made by the firm’s agents for and on behalf of the passengers and on the express conditions that save aforesaid the firm will not be responsible for any loss, damage injury, delay or inconvenience sustained by or caused to passengers in any such hotels, vehicles, ships, aircraft, trains or other means of conveyance.
Variation of Terms and Conditions
These Terms & Conditions cannot be varied, altered or waived by any servant or agent or representative of the firm or any person providing services on the holiday.
If you need to cancel your holiday, for any reason, this must be received in writing prior to date of departure. The following cancellation scale is used:
|Period Before Departure||% Cancellation Scale|
|Prior to 56 Days||Deposit|
|56 - 27 Days||45%|
|27 - 13 Days||60%|
|13 - Departure||100%|
Example of Claim: Cancellation made within 13 to 27 days before departure means the insurance company will pay you 60% of the holiday cost less £50.00 per person excess, less insurance premium, and subject to the policy conditions on page 2 of the travel insurance document. P W Jones will refund to you the remainder.
P W Jones (Hereford) Ltd is an Appointed Representative of Giles Insurance Brokers Ltd. Giles Insurance Brokers Ltd is authorised and regulated by the Financial Services Authority (FSA). This can be checked on the FSA’s website, or by contacting the FSA on 0845 606 1234. We only offer travel insurance from a single insurer – ETIInternational Travel Protection. The insurance is provided to you free of charge when you book one of our tours, and is suitable for those who wish to insure themselves when travelling against the specified financial loss of unforeseen circumstances and events relating to your trip. We have not provided you with any recommendation or advice about whether this product meets your specific insurance requirements. Details of the insurance cover and exclusions are available on request and will be provided to you upon confirmation of booking.
The policy does not cover claims WHERE AT THE TIME OF TAKING OUT THIS POLICY: You are aware of any medical condition or set of circumstances that could reasonably be expected to give rise to a claim (for example the state of health of a close relative, Business Associate or any person on whom your travel plans depend) The Insured Person whose medical condition gives rise to a claim:
(i) is receiving, or on a waiting list for, surgery, inpatient treatment or investigations in a hospital, clinic or nursing home
(ii) Your travel against any health requirements stipulated by the carrier, their handling agents or any other public transport provider
(iii) is travelling against the advice of a Medical Practitioner or for the purposes of obtaining medical treatment abroad
(iv) has been given a terminal prognosis
General Exclusions - The policy includes some general exclusions relating to a variety of illnesses which are not covered. Full Exclusions and excess are listed in the policy document.
It is important that all statements you make to us or the Insurer are accurate and that all material facts are disclosed. Failure to do so could invalidate your insurance cover. Material Facts are those facts which could effect whether (or on which terms) the insurer is willing to provide you with cover – an example would be a change in your medical condition